ResiVantage Privacy Policy

Privacy Policy

Effective Date: [July 20, 2026]
Last Updated: [July 20, 2026]

ResiVantage LLC (“ResiVantage,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, use the ResiVantage platform, communicate with us, or receive services facilitated through businesses and organizations that use ResiVantage.

ResiVantage provides software and operational-support tools for service businesses, homeowners associations, property-related organizations, workers, managers, residents, customers, and other authorized users.

By using our website or platform, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

This may include:

  • Name

  • Email address

  • Telephone or mobile number

  • Business or organization name

  • Account login information

  • Property, job-site, community, or service-location information

  • Service requests, field reports, work summaries, notes, and status updates

  • Photographs or other files uploaded to the platform

  • Customer reviews, ratings, and comments

  • Questions or communications submitted through the platform

  • Payment and subscription-related information

  • Information submitted when contacting customer support

Payment card information may be processed by a third-party payment processor. ResiVantage may not directly store full payment-card details.

Information Collected Automatically

When you access our website or platform, we may automatically collect:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Pages or features viewed

  • Date and time of access

  • Referring website

  • Login and usage activity

  • Error, security, and diagnostic information

  • Cookies and similar technologies

2. How We Use Information

We may use collected information to:

  • Create and manage user accounts

  • Operate and maintain the ResiVantage platform

  • Process service requests and field reports

  • Connect workers, managers, residents, customers, and authorized organizations

  • Display service status updates and completed-work information

  • Send authorized service-related communications

  • Send customer review and service-follow-up requests

  • Provide reports, analytics, recommendations, and operational insights

  • Respond to questions and customer-support requests

  • Process payments and manage subscriptions

  • Improve platform performance and functionality

  • Detect fraud, misuse, security threats, or technical problems

  • Enforce our agreements and platform policies

  • Meet legal, regulatory, and compliance obligations

We may use automated tools, including artificial-intelligence-supported features, to help analyze information, respond to authorized questions, generate summaries, and provide operational recommendations. Users should review generated information before relying on it for important decisions.

3. SMS and Mobile Information

ResiVantage and participating client companies may send service-related text messages only when the recipient has provided the required consent.

Messages may include:

  • Notice that work or service has been completed

  • A request to review recently completed service

  • A service follow-up link

  • Information related to a specific service, property, or job

Message frequency varies and is generally limited to one message for each completed service or related follow-up. Message and data rates may apply.

Mobile telephone numbers, SMS consent records, and SMS opt-in information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide mobile information to service providers that help us deliver and support the requested communications, but only as necessary to provide those services. These providers are not authorized to use that information for their own marketing purposes.

Consent to receive text messages is optional and is not a condition of purchasing or receiving services.

Recipients may reply STOP to unsubscribe from future messages. Recipients may reply HELP for assistance.

Additional terms governing text messages are available at:

https://www.resivantage.com/sms-terms

4. How We Share Information

We may disclose information in the following circumstances:

Participating Businesses and Organizations

Information submitted through the platform may be shared with the business, homeowners association, service provider, manager, worker, or organization responsible for the applicable service, property, account, or community.

Service Providers

We may use third-party providers to support:

  • Website and application hosting

  • Cloud storage and databases

  • Authentication

  • Text-message and email delivery

  • Payment processing

  • Analytics

  • Customer support

  • Security and fraud prevention

  • Artificial-intelligence-supported functionality

These providers may access information only as reasonably necessary to perform services for us and subject to applicable contractual or legal restrictions.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

  • Comply with a law, court order, subpoena, or legal process

  • Protect the safety, rights, and property of ResiVantage, our users, or others

  • Investigate fraud, misuse, security incidents, or prohibited activity

  • Enforce our contracts, policies, and legal rights

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.

With Your Direction or Consent

We may share information when you request, authorize, or consent to the disclosure.

5. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to:

  • Keep users signed in

  • Remember preferences

  • Protect account security

  • Measure website and platform usage

  • Diagnose technical problems

  • Improve performance and user experience

Browser settings may allow you to block or delete cookies. Certain platform features may not function properly when cookies are disabled.

6. Data Retention

We retain information for as long as reasonably necessary to:

  • Provide the platform and requested services

  • Maintain business and transaction records

  • Resolve disputes

  • Enforce agreements

  • Meet legal and regulatory requirements

  • Protect platform security

Retention periods may vary depending on the type of information, the client organization’s settings, contractual requirements, and applicable law.

Client organizations may also maintain their own copies of information exported or received from the ResiVantage platform.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

No internet-based system or storage method can be guaranteed to be completely secure. Users are responsible for protecting their passwords and promptly reporting suspected unauthorized account access.

8. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Object to or restrict certain uses of information

  • Withdraw previously provided consent

  • Request information about certain disclosures

Some requests may be subject to legal, contractual, security, or record-retention exceptions.

To submit a privacy request, contact:

Email: resivantagehub@gmail.com
Subject: Privacy Request

We may need to verify your identity before completing a request.

9. Text-Message Choices

You may withdraw consent to receive SMS messages at any time by replying STOP.

After an opt-out request is processed, you may receive one final confirmation message. No additional program messages will be sent unless you later provide valid consent again.

For assistance, reply HELP or contact us using the information below.

Twilio’s messaging rules require prior consent, proof of consent, identification of the sender, and a simple way for recipients to withdraw consent. 

10. Children’s Privacy

The ResiVantage platform is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

Contact us if you believe a child has submitted personal information through our platform without appropriate authorization.

11. Third-Party Websites and Services

Our website or platform may contain links to third-party websites or services. We are not responsible for the privacy, security, content, or practices of third parties.

Review the privacy policies of third-party services before providing information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

Material changes may also be communicated through the platform, by email, or through another reasonable method.

13. Contact Us

Questions about this Privacy Policy may be directed to:

ResiVantage LLC
Email: [resivantagehub@gmail.com]
Website:https://www.resivantage.com