ResiVantage Privacy Policy

Privacy Policy

Effective Date: July 20, 2026
Last Updated: September 2, 2026

ResiVantage LLC (“ResiVantage,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, use the ResiVantage platform, communicate with us, submit information through a ResiVantage-powered page, or receive services facilitated through businesses and organizations that use ResiVantage.

ResiVantage provides operational intelligence, customer and guest feedback, reporting, analytics, and software tools for service businesses, restaurants and food-service businesses, homeowners associations, property-related organizations, managers, workers, residents, customers, guests, and other authorized users.

By accessing or using our website or platform, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information directly from you, from organizations that use ResiVantage, and automatically through your use of our website or platform.

Information You Provide

Depending on how you interact with ResiVantage, this may include:

  • Name

  • Email address

  • Telephone or mobile number, if provided

  • Business or organization name

  • Account login information

  • Property, job-site, community, restaurant, or service-location information

  • Service requests and operational reports

  • Completed-work information

  • Work summaries, notes, status updates, and manager comments

  • Photographs or other files uploaded to the platform

  • Customer, resident, or guest ratings and feedback

  • Review comments

  • Questions submitted through ResiVantage tools

  • Communications with ResiVantage or participating organizations

  • Payment and subscription-related information

  • Customer-support information

For restaurant and food-service clients, guests may submit information such as a star rating, written feedback, and information regarding the source of their feedback, such as a table, receipt, takeout order, or other designated feedback channel.

Payment-card information may be processed directly by a third-party payment processor. ResiVantage generally does not directly store complete payment-card numbers.

Information Provided by Client Organizations

Businesses and organizations using ResiVantage may provide information necessary to configure or operate their account, including:

  • Manager or employee information

  • Customer or resident information

  • Property or service information

  • Operational records

  • Job or ticket information

  • Customer or guest feedback records

  • Business policies or organizational documents

  • Business contact information

Information Collected Automatically

When you access our website or platform, we may automatically collect certain technical and usage information, which may include:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Pages or features accessed

  • Date and time of access

  • Referring website

  • Login and usage activity

  • Error and diagnostic information

  • Security-related information

  • Cookies, local storage, and similar technologies

2. How We Use Information

We may use information collected through ResiVantage to:

  • Create and manage user accounts

  • Authenticate users

  • Operate and maintain the ResiVantage platform

  • Process service requests and operational reports

  • Track completed work and service activity

  • Display status and operational information

  • Manage customer, resident, and guest feedback

  • Generate and provide review links

  • Send authorized service-related or review-related email communications

  • Provide dashboards, reports, analytics, and operational insights

  • Identify recurring issues, trends, delays, callbacks, complaints, and service concerns

  • Measure customer, resident, or guest satisfaction

  • Help participating organizations improve their operations and customer experience

  • Respond to questions and support requests

  • Process payments and subscriptions

  • Improve platform functionality and performance

  • Diagnose technical problems

  • Protect account and platform security

  • Detect fraud, misuse, or unauthorized activity

  • Enforce our agreements and platform policies

  • Comply with applicable legal and regulatory requirements

3. Client Organizations and ResiVantage's Role

Organizations using ResiVantage may collect and manage information relating to their own customers, residents, guests, employees, properties, communities, jobs, or business operations.

In many situations, ResiVantage processes and organizes this information on behalf of the participating business or organization as part of providing the ResiVantage platform.

The participating organization determines what information it chooses to collect through ResiVantage and how that information is used within its operations, subject to applicable law and its agreement with ResiVantage.

If you submit information through a ResiVantage-powered page associated with a particular business, restaurant, homeowners association, or other organization, that organization may have access to the information you submit.

Requests relating to information controlled by a participating organization may need to be directed to that organization. ResiVantage may assist participating organizations with privacy-related requests where appropriate.

4. Customer, Resident, and Guest Feedback

ResiVantage may provide tools that allow customers, residents, or guests to submit:

  • Star ratings

  • Written comments

  • Customer-service feedback

  • Satisfaction information

  • Service-related feedback

  • Guest-experience feedback

  • Other information regarding their experience with a participating organization

Feedback may be displayed to authorized managers or representatives of the applicable organization through the ResiVantage platform.

For restaurants and food-service businesses, ResiVantage may provide guests with the option to continue to a third-party review service, such as Google, after submitting feedback through ResiVantage.

The opportunity to access a third-party review service is not dependent on the rating provided through ResiVantage.

Submitting feedback through ResiVantage does not require a user to submit a public review on any third-party platform.

Third-party review websites and services operate under their own privacy policies, terms, and practices.

5. Artificial Intelligence and Automated Features

ResiVantage may use artificial-intelligence-supported and other automated technologies to help analyze information and provide operational insights.

These features may be used to:

  • Analyze operational records

  • Analyze customer, resident, or guest feedback

  • Identify recurring trends or patterns

  • Summarize information

  • Answer authorized user questions

  • Compare information across different time periods

  • Identify recurring complaints or areas of positive performance

  • Generate reports or recommendations

  • Provide operational and customer-experience insights

Information necessary to provide these features may be processed by third-party technology providers acting on behalf of ResiVantage.

Artificial-intelligence-generated information may contain errors, incomplete conclusions, or inaccuracies.

ResiVantage's automated insights and recommendations are intended to support human decision-making and should not be treated as a substitute for appropriate professional judgment.

Participating organizations and users remain responsible for decisions made based on information provided through the platform.

6. Email Communications

ResiVantage may send transactional, operational, or service-related email communications when appropriate and authorized.

These communications may include:

  • Account-related messages

  • Service-completion notifications

  • Customer-review requests

  • Service follow-up messages

  • Security notifications

  • Support communications

  • Administrative communications

For certain service businesses, ResiVantage may send a review or service-follow-up email after work has been completed when appropriate permission has been provided.

Consent to receive optional review or follow-up communications is not required in order to receive the underlying service from a participating organization.

Where required or applicable, recipients may unsubscribe from non-essential communications using instructions provided in the message or by contacting ResiVantage.

Certain transactional, security, account, or service-related messages may still be sent when reasonably necessary to operate an account or provide a requested service.

7. How We Share Information

We may disclose information in the following circumstances.

Participating Businesses and Organizations

Information submitted through ResiVantage may be available to the applicable:

  • Business

  • Restaurant or food-service business

  • Homeowners association

  • Service provider

  • Manager

  • Authorized worker

  • Property-related organization

  • Other authorized organization associated with the account or service

Access is intended to be limited to information reasonably related to the applicable organization, property, community, service, customer, or account.

Service Providers

ResiVantage may use third-party providers to help operate and support the platform.

These providers may assist with:

  • Website and application hosting

  • Cloud infrastructure

  • Databases

  • File storage

  • Authentication

  • Email delivery

  • Payment processing

  • Analytics

  • Security

  • Customer support

  • Artificial-intelligence-supported functionality

  • Error monitoring

  • Technical diagnostics

These providers may process information only as reasonably necessary to perform services for ResiVantage and subject to applicable contractual and legal requirements.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law

  • Respond to a subpoena, court order, or other legal process

  • Protect the rights, safety, or property of ResiVantage, our users, client organizations, or others

  • Investigate suspected fraud, misuse, security incidents, or prohibited activity

  • Enforce our agreements or platform policies

  • Establish, exercise, or defend legal claims

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar transaction involving all or part of ResiVantage.

At Your Direction or With Your Consent

We may disclose information when you request, authorize, or consent to the disclosure.

8. Sale of Personal Information

ResiVantage does not sell personal information in exchange for monetary compensation.

We may share information with participating organizations and service providers as described in this Privacy Policy when reasonably necessary to operate the platform, provide requested services, process payments, maintain security, provide analytics, or support other legitimate business functions.

9. Cookies and Similar Technologies

ResiVantage and its service providers may use cookies, local storage, and similar technologies to:

  • Maintain user sessions

  • Keep users signed in

  • Remember preferences

  • Protect account security

  • Measure website and platform usage

  • Diagnose technical problems

  • Improve functionality and performance

You may be able to block or delete cookies using your browser settings.

Certain platform features may not function properly if required cookies or local-storage technologies are disabled.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

  • Operate the ResiVantage platform

  • Provide requested services

  • Maintain historical operational analytics

  • Maintain business and transaction records

  • Generate reports

  • Resolve disputes

  • Enforce agreements

  • Meet legal or regulatory requirements

  • Maintain platform security

  • Prevent fraud or abuse

Retention periods may vary based on the type of information, client requirements, contractual obligations, operational needs, technical requirements, and applicable law.

Participating organizations may separately retain copies of reports, records, feedback, photographs, or other information exported or received from ResiVantage.

When information is no longer reasonably required, ResiVantage may delete, anonymize, archive, or securely dispose of the information in accordance with applicable business practices and legal obligations.

11. Data Security

ResiVantage uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, alteration, loss, misuse, or disclosure.

Security measures may include:

  • User authentication

  • Role-based access controls

  • Database security rules

  • Access restrictions

  • Secured cloud infrastructure

  • Account-level data separation

  • Protected server-side processing

  • Other safeguards appropriate to the platform and information involved

No internet-connected system, storage method, or electronic transmission can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their passwords and account credentials.

Users should promptly notify ResiVantage if they believe an account has been accessed without authorization.

12. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These rights may include the ability to:

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Object to or restrict certain uses of information

  • Withdraw previously provided consent

  • Request information regarding certain disclosures

  • Exercise other rights provided by applicable privacy law

These rights may be subject to legal, contractual, security, operational, or record-retention exceptions.

If your information was submitted to ResiVantage through a participating organization, ResiVantage may refer your request to that organization or coordinate with the organization to respond.

To submit a privacy request directly to ResiVantage:

Email: resivantageservices@resivantage.com
Subject: Privacy Request

We may need to verify your identity before processing certain requests.

13. Children's Privacy

ResiVantage is designed for businesses, organizations, their authorized users, customers, residents, and guests.

The ResiVantage platform is not directed to children under 13.

We do not knowingly collect personal information online directly from children under 13 in circumstances requiring parental consent.

If we learn that information from a child under 13 has been collected in violation of applicable law, we will take reasonable steps to address or remove that information as appropriate.

If you believe a child under 13 has provided personal information through ResiVantage without appropriate authorization, please contact us.

14. Third-Party Websites and Services

The ResiVantage website or platform may contain links to websites, platforms, or services operated by third parties.

These may include:

  • Payment processors

  • Public review platforms

  • Authentication or technology providers

  • Other external services

ResiVantage does not control and is not responsible for the privacy, security, content, or practices of third-party websites and services.

Users should review the applicable privacy policies and terms of those third parties before providing information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our services

  • Platform functionality

  • Technology

  • Business operations

  • Privacy or security practices

  • Applicable legal requirements

When changes are made, we will update the Last Updated date at the beginning of this Privacy Policy.

Where appropriate, material changes may also be communicated through the platform, by email, through our website, or by another reasonable method.

Continued use of ResiVantage following an updated Privacy Policy is subject to the terms of the revised Policy and applicable law.

16. Contact Us

Questions, concerns, or privacy-related requests may be directed to:

ResiVantage LLC
Email: resivantageservices@resivantage.com
Website: https://www.resivantage.com